Setup Database

Jalankan SQL berikut di SQL Editor Supabase sesuai kondisi database Anda.

1. Setup Awal (Database Baru)
-- Buat tabel users CREATE TABLE IF NOT EXISTS users ( username TEXT PRIMARY KEY, password TEXT NOT NULL, name TEXT NOT NULL, role TEXT NOT NULL DEFAULT 'staff', created_at TIMESTAMPTZ DEFAULT NOW() ); -- Seed data default INSERT INTO users (username, password, name, role) VALUES ('ADMIN', 'admin123', 'Administrator', 'admin'), ('FAZA', 'faza123', 'FAZA', 'staff'), ('ZEFA', 'zefa123', 'ZEFA', 'staff'), ('AMIN', 'amin123', 'AMIN', 'staff'), ('ERWIN', 'erwin123', 'ERWIN', 'staff'), ('PEBI', 'pebi123', 'PEBI', 'staff') ON CONFLICT (username) DO NOTHING;
2. Kolom Ticket — Tracking Tanggal Status
-- Tambah kolom tracking tanggal per status ALTER TABLE tickets ADD COLUMN IF NOT EXISTS date_in_progress TIMESTAMPTZ; ALTER TABLE tickets ADD COLUMN IF NOT EXISTS date_on_confirm TIMESTAMPTZ; ALTER TABLE tickets ADD COLUMN IF NOT EXISTS date_resolved TIMESTAMPTZ; ALTER TABLE tickets ADD COLUMN IF NOT EXISTS reopen_date TIMESTAMPTZ; ALTER TABLE tickets ADD COLUMN IF NOT EXISTS reopen_count INTEGER DEFAULT 0; ALTER TABLE tickets ADD COLUMN IF NOT EXISTS remark TEXT; ALTER TABLE tickets ADD COLUMN IF NOT EXISTS updated_by TEXT;
3. Migrasi Data Existing
-- Isi tanggal berdasarkan status saat ini UPDATE tickets SET date_in_progress = updated_at WHERE status IN ('in_progress','on_confirm','resolved','closed') AND date_in_progress IS NULL; UPDATE tickets SET date_on_confirm = updated_at WHERE status IN ('on_confirm','resolved','closed') AND date_on_confirm IS NULL; UPDATE tickets SET date_resolved = COALESCE(resolved_at, updated_at) WHERE status IN ('resolved','closed') AND date_resolved IS NULL; UPDATE tickets SET reopen_count = 0 WHERE reopen_count IS NULL;

ConnoteTrackingCCC

Monitoring & Ticketing System

ConnoteTrackingMonitoring & Ticketing System
  • Menu Utama
  • Menu Ticketing
  • Daftar User
  • Edit Password
A
Admin
Administrator
ConnoteTracker

Selamat Datang, Admin

0

Open

0

In Progress

0

On Confirm

0

Resolved

0

Overdue (>7 hari)

Anda punya Ticket > 1 hari belum di-update.

Ticket Terbaru (Open)

Top 5 Complaint

Daftar User Login

Kelola akun pengguna yang dapat mengakses sistem.

NoUsernameNamaRoleAksi

Belum Ada User

Edit Password User

Ubah password akun pengguna.

Menu Ticketing

Kelola semua ticket complaint dan monitoring.

Reminder: Anda punya ticket > 1 hari belum di-update.

0

Open

0

In Progress

0

On Confirm

0

Resolved

0

Overdue (>7 hari)

NoConnotePICComplaintDestinationStatusAgeCreatedUpdatedAksi

Tidak Ada Ticket

Klik "Input Connote" untuk menambahkan ticket baru

Input Ticket Baru

Detail Ticket

Tambah User Baru

Detail Ticket Reminder

Konfirmasi
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